FAQs

  1. How do I register for the games?

It’s very easy to register for the games. Once you login,you can register for games by using the required Bonus Cash and the real money deposited by you in your Snapwin Wallet.

  1. For how long do the games or tournaments run?

It depends on the time meter displayed for the specific game or tournament. The time may vary according to the complexity of a specific game’s theme.

  1. How do I win a game?

To win the game, all you have to do is post good quality photo(s) related to the game theme. Your task does not finish there. Once you post your photo(s) you have to ‘Rate’ others’ photos to increase the exposure of your photo(s) in the app. This process helps you earn more Rating thereby helping you win the game.

  1. How is my rank calculated in a game?

There are three factors that play a key role in deciding the rank: the quality of the photo, how well you judge the others’ photos and the exposure value of the photo.

  1. Should I be connected to the internet for playing Snapwin games or tournaments?

Yes, you need a reliable and stable internet connection to participate in the Snapwin games & tournaments. They all are live games.

  1. Will my score be submitted if I quit the game?

Once you enter a game in Snapwin, you will have to upload photos related to the themes given. Once you submit the photo(s), there is no option to quit the game. Based on the users’ ratings of your photos, your scores will be calculated.

  1. How can I sign up to play Snapwin games & tournaments?

You can sign up on Snapwin using the OTP verification of your phone number.

  1. If I don’t use Truecaller, can I still sign up?

Yes, you can sign up via the OTP verification of your phone number as well. You need not use Truecaller in this case.

  1. Where do I put my referral code?

If you already have a referral link, it will automatically detect the referral code. You need not type the referral code.

  1. When do I get my Sign Up Bonus?

As soon as you complete your sign up with our referral link, you receive your referral bonus. If you have signed-up via manually by entering your referral code, you will instantly get the referral bonus after verification of the code.

  1. I am not getting the OTP in my phone, what should I do?

Once you get the OTP screen, you have to wait for almost two minutes for the 'Resend OTP' option to be activated. You can then press the 'Resend OTP' button once again and wait for a minute to get the OTP.

  1. I am unable to login in the Snapwin App. What should I do?

Please reach out to us at support@snapwin.live We can understand your concern more clearly and help you asap.

  1. Why can’t I login via email?

Unfortunately we do not have the option to sign up via email. You can, however, sign up by using the OTP verification of your phone number.

  1. Why can’t I enter into the app for sign up even after my phone number is correct?

Please reach out to us at support@snapwin.live so that we can understand the situation in a better way to help you asap.

  1. My phone screen becomes static after I submit my phone number. What should I do?

Please reach out to us at support@snapwin.live so that we can understand the situation clearly and help you asap.

  1. I tried to upload a photo in the Snapwin app but couldn’t do so. What should I do?

Please reach out to us at support@snapwin.live so that we can understand the situation clearly and help you asap.

  1. How can I upload a picture from my phone as my profile picture?

Go To My Wallet >> Profile >> Edit >> Change Photo. At that point, you can choose ‘Open Camera’, ‘Click a Selfie’, and upload it as your profile picture or you can choose your favourite picture from your phone Gallery.

  1. Can I skip the username section? Will it affect my sign-up bonus?

Skipping the username section won't affect your signup bonus. However, we suggest you to fill it as it helps in completing your profile information.

  1. Can I add my name later?

Yes, you can add your name later in the profile section in Snapwin.

  1. Can I put any picture as my profile picture?

Yes, you can put any picture as your profile picture. However, we encourage you to put your own picture as the profile picture.

  1. Can I put any name as my username?

Yes, you can put any username as your profile picture. However, we strongly recommend that you put your own name as the username.

  1. Will my phone automatically detect the OTP from Snapwin?

Yes, when you have downloaded our app on your phone, it automatically detects the OTP once you enter the correct mobile number.

  1. How do I earn via sharing?

You can earn Bonus Cash just by successfully sharing the Snapwin app links on social media. You get Rs.20 Bonus Cash when a referred friend downloads the app and completes the login procedure.

  1. How can I refer my friend?

You can refer your friend by sharing the Snapwin app link via WhatsApp or Facebook or any other social media app from Snapwin sharing card. The link automatically shares your referral code.

  1. Whom can I share the Snapwin app with?

You can share the Snapwin app link with all your friends and connections that you have on social media. You can share the link via WhatsApp, Facebook, Instagram, Twitter, Sharechat, Gmail and SMS.

  1. How can I earn more for sharing the Snapwin app?

You can earn moreby sharing the link to the Snapwin app with more friends and connections that you have on social media. You can read our guide on how to earn more on Snapwin for more details.

  1. How much money can I earn when I refer Snapwin to a friend?

You get Rs.20 Bonus Cash when a friend that you sent the Snapwin link to downloads the app and completes the login procedure.

  1. My friends used my referral code for downloading the app, but I did not get the money due to me. What should I do?

Please reach out to us at support@snapwin.live so that we can understand the situation clearly and help you asap.

  1. How do I know if I earned money for sharing the app link?

You can see the total cash you have received for sharing the app link by clicking on the 'Refer & Earn' screen. You will then see the Referral History option. Click on the 'Referral History' option to know how much cash you have earned for sharing the app link.

  1. My friend signed in but I did not get the referral bonus. What should I do?

Please reach out to us at support@snapwin.live so that we can understand the reason why you did not receive the referral bonus and help you asap.

  1. I have used up all my money. How can I continue to play in Snapwin?

You can earn free money by sharing the Snapwin app to more friends and family. Also, there are a number of other alternatives that will help you to earn. For more details please read our guide on how to earn more money.

  1. How to start sharing the Snapwin App link?

You can start the sharing process by clicking on 'Invite a friend' banner or by visiting the profile section. The ‘Invite and Share’ card will show WhatsApp and Facebook as default sharing options but you can also choose from the social media apps on your device by clicking on the sharing icon.

  1. How can I register a complaint on Snapwin if I find my coins missing?

Please reach out to us at support@snapwin.live so that we can understand the reason why you missed your free coins and help you asap.

  1. Can I undo my sharing on WhatsApp?

Once you have shared the link through WhatsApp, you cannot undo the action. However if you face any issues while sharing the link on Snapwin, please reach out to us onsupport@snapwin.live .

  1. How can I earn free Bonus Cash and coins in Snapwin?

Bonus Cash and Coins is the virtual money in Snapwin that you can use to participate in tournaments. You can play the ‘bonus cash or bonus coins entry tournaments’ using the free bonus cash or coins accumulated in your account. There are multiple ways to earn bonus cash and coins in Snapwin and we constantly keep working on new app features that will help you to earn more bonus cash and coins.

Currently you can earn free Bonus Cash or coins by using any of the following methods:

  1. One time welcome & sign-up bonus

  2. One time bonuses for completing parts of your profile

  3. Daily login bonuses

  4. Earn Bonus Cash by sharing the app link with your friends

  5. Earn Bonus Cash as referral bonus

  6. Join free entry tournaments and win Bonus Cash or coins as prize

For further details,read our guide on how to earn free Bonus Cash & coins.

  1. I read an online guide about how one can earn unlimited money. Does this hack work in Snapwin?

No, there’s no legitimate way to earn an unlimited amount of money. You can, of course, share and refer the Snapwin app link with multiple people and play the games or tournaments daily to earn maximum amount of money. Snapwin does not take any responsibility for any unofficial guides published on the web. We promote fair play to all our game participants and monitor all the game plays and transactions. Any player account with suspicious activities and transactions could be banned permanently from the Snapwin platform.

  1. I followed all the steps that were specified, but I have not received the bonus coins due to me. Why?

Write a mail to us at support@snapwin.live with your concern and we would be only too happy to help.

  1. Can I download Snapwin on my phone?

Snapwin app is supported on all Android devices from Android 6 and above.

  1. Is Snapwin a secure app to download?

Yes. It is pretty much safe to download the Snapwin APK on your mobile phone. It’s 100% safe.

  1. How can I get the Snapwin App loaded on my phone?

You can download the Snapwin APK file from our official website.

  1. Is the Snapwin App a paid one?

No. Snapwin App is not a paid one. It is subscription-free. But you need to pay real cash in order to play.

  1. Can I login into the Snapwin app using multiple mobile numbers?

Yes. You can login into the Snapwin app using multiple mobile numbers. However, the only requirement is that the mobile numbers used have to be active on your phone.

  1. Can a single user have multiple accounts in the Snapwin App?

Yes. A single user can have multiple accounts in the Snapwin app if they have different active mobile numbers.

  1. What is the Exposure Bonus feature in the Snapwin App?

This feature will help your photos get more exposure and subsequently more votes in the tournaments. When you vote in a tournament you increase the amount of exposure that your photo receives. The meter in your Dashboard goes down over a certain time period, so you need to come back and fill it up.

  1. Who chooses the winners and how are they selected?

The Snapwin software automatically calculates the scores and declares the winners. The scores earned are based on how well you analyze and rate others' photos as well as on the quality of photo(s) you post for a particular game or tournament.

  1. Can I delete a photo from a game or tournament?

No. Once you upload photo(s) you cannot delete it/them from the game or tournament. However you can delete the photos from your profile according to your wish.

  1. How do I delete a photo from a game or tournament?

There is no option to delete the photo(s) from a game or tournament once posted till game or tournament ends.

  1. Can I use watermarks on my photographs?

We know how important the matter of intellectual property is in the photography community. Because of that, we allow our members to post their photos using watermarks. However, we do request our players that the marking be reasonable in size.

  1. Are there any rules regarding alteration of images such as those that have undergone post-processing, etc.?

Unless explicitly stated in the game or tournament rules, you are allowed to submit photos that have undergone post-processing. Having said that, in composite photos, it is essential that the major parts of the composition must be shot and owned by you.

  1. Can I submit the same photo in different multiple games or tournaments?

The same photo can be submitted to multiple different games or tournaments.

Caution: It is important to note that the same images or similar images multiple times, cropped or with tone changes, cannot be submitted for the same game or tournament. This is not allowed. Photos submitted should be distinct in a single game or tournament. If otherwise, such photos may be removed from the game or tournament.

  1. Is the Snapwin app available for both Android and iOS devices?

Currently, we only have the app for Android devices. We are planning to launch the Snapwin app for iOS devices soon.

  1. How can I change/update my profile photo?

Go to your Profile section in the Snapwin app and press on the ‘Avatar’. Then select a photo from your phone gallery or take a selfie using the camera and upload the photo. Then press Submit.

  1. Is it possible to download photos from the app?

You cannot download any photos from the Snapwin app.

  1. Are the photos used in any way other than on the app?

Snapwin only displays photos to promote a tournament(s) or game(s) on social media websites. Snapwin does not claim any ownership over the content you submit nor does it make available on the website. In case of use for commercial purposes, permission will be sought from the owner of the photo and due credit will be given to the photographer.

Note: Users shall always retain all copyright interests in any and all of images that have been submitted by them.

  1. Do the photos become public domain after being uploaded into the Snapwin app?

Users retain all copyright interests for any and all images submitted to Snapwin app by them.

  1. How can I change my email?

In the app, select My Profile >> Edit >> Change Your Email address. This helps you to change the default email address to your new one.

  1. How can I change my name or username?

In the app, go to My Profile >> Edit >> Change Your Username.

  1. Do I need to use a set password to login to the Snapwin app every time?

No. You don't require a password to login to the Snapwin app. Each time you login into the app, a new OTP will be generated and auto-detected which is used like a password. This makes your Snapwin login task easy since you don't have to remember your password.

  1. How do I search for another member?

Currently there are no direct methods to search for a member. But you can click on the profiles displayed on the Leadership Board and visit their profiles.

  1. Can I move down in the ranking?

Your ranking depends on the number of ratings you receive for your photo(s) posted for a game or tournament. If you simply post your photo you may not come up in the top ranks. For that, the task is very simple. You can easily increase the exposure of your photo(s) by consistently rating others’ photos correctly.

  1. Can I view the ratings given to my photo?

Your photo can be given any of the four different types of ratings, viz., Wow, Super Like, Like & Oops. You can view the total number of different ratings given to your photo when you visit your Game Status.

  1. How can I change my payment details?

You can change your payment details simply by going to the My Profile section and clicking on the Edit icon.

  1. Is Bonus Cash real cash?

No. Bonus Cash is not at all real cash. It’s the virtual digital money which can only be used to register for different games or tournaments. Also, you cannot withdraw the Bonus Cash like the real cash that gets accumulated in your account.

  1. What is the difference between Bonus Cash & real cash?

Bonus Cash is not at all real cash. It’s the virtual digital money which can only be used to register for different games or tournaments. Also, you cannot withdraw the Bonus Cash like the real cash. You can use Bonus Cash only to participate in the various games & tournaments. The winning cash you receive when you win a tournament is the real cash which can be withdrawn using digital platforms.

  1. Can we buy Bonus Cash using real cash?

Yes, we can buy bonus cash if you’re short of bonus cash.Go to your Profile >> Click on My Wallet >> Click on Buy Now option corresponding to Bonus Cash.

  1. Can I invite my Facebook Friends?

Currently there is no option to invite your Facebook friends to Snapwin. However, you can invite all your WhatsApp friends.

  1. Can I merge two accounts?

It's not possible to merge two different accounts. The only option is to close one of them. Also, please note that resources will not be moved from one closed account to any other account.

  1. Why did I stop getting votes?

The amount of views for each photo in a challenge is dynamic and changes according to the number of participants and voters. The Exposure algorithm is designed to give every image an equal opportunity to get up-voted. A new photo gets the exposure faster because the voting system is designed to strive to equal out the views across all photos in games or tournaments.

Once you reach the maximum number of views, your exposure is likely to slow down. However, at the end of the games or tournament, all photos in the game or tournament will have a similar number of views. The exposure algorithm is designed to make sure everyone gets the same number of views.

The reason the exposure of your photos slows down is because of fairness to other photos that haven't reached that amount yet. Each photo's exposure will start slowing down once it reaches the top amount of views available per photo in that game or tournament.

The whole algorithm is built to give all photos, that participate in the game or tournament, an equal amount of exposure. What you are experiencing is the system trying to give other players the same chance as you have.

  1. What happens to my photos after I deactivate the account?

Once you create an account in Snapwin, there is no option available to deactivate your account.

  1. Why can’t I login to my account?

Make sure you are logging into your account in the same way as when you created it! If you still have issues, please reach out to us at support@snapwin.live so that we can understand the situation more clearly and help you asap.

  1. Do I get a Daily Login Bonus?

Yes. You get a Daily Login Bonus once you log in to your app every day.

  1. How can I view my achievements in the Snapwin app?

You can view all your achievements by visiting your profile section. You can view the amount of Bonus Coins, Winning Cash as well as likes earned for each photo posted for the different games & tournaments.

  1. How many maximum players can take part in a game or tournament?

The maximum number of players depends on the risk factor of each game or tournament. It's different for different games & tournaments.

  1. What is the maximum time duration for a game or tournament?

Each game or tournament has specific time duration based on the risk factor of that particular game or tournament.

  1. Can I participate in more than one game or tournament?

Yes. You can participate in more than one game or tournament.

  1. How can I view my wallet details?

You can view your wallet details simply by going to My Profile >> My Wallet.

  1. How do I know my Level?

You can know your level simply by going to My Profile. You can view your level below your profile photo.

  1. Where can I view my Transaction History?

Go to My Wallet and click on Transaction History.

  1. Can I change my language preferences?

Currently we don't have the option to change the language preferences. However, we are planning to launch this feature very soon in the app.

  1. How many photos should I upload for a games or tournament?

The number of photos to upload depends on the different games or tournaments. Number of photos that require to be uploaded may differ for different games or tournaments.

  1. How to rate others photos in the app?

You can either click on the 'Start Liking' option which appears once you enter a tournament or you can click on the 'Start Liking' option given in the Game Status.

  1. Can I report a photo?

You can report a photo if the photo falls in the category of adult content, is spam or has copyright issues. To report a photo you have to click on the Exclamation mark given in the Game rating Page.

  1. How can I view the winners of a game or tournament?

You can view the winners either in the pop-up window that appears after a game or tournament ends or you can choose the Game History option and view the game or tournament winners’ names on the Leadership Board.

  1. Can I share my achievements?

Yes. You can definitely share your achievements to your WhatsApp friends by clicking on 'Share Achievement' option in the pop-up Window that appears after completion of each game or tournament.

  1. Can I view the profiles of other users?

Yes. You can view the profiles of other users in the app.

  1. Do I need to mention my gender in the app?

It is not mandatory to mention your gender. Mentioning your gender is optional.

  1. Can the other users view my personal details?

Others cannot view your personal details. Anyone who visits your profile can view only your achievements.

  1. What is Snapwin Superstar?

Snapwin Superstar is a special feature in the app where you can refer friends and earn real cash. If you are influential on your social media sites and confident that you can add more users to the app, you can register yourself as a 'Snapwin Superstar'. The only condition for withdrawal of real cash using this feature is that you can withdraw the money only if you add a minimum of 25-50 users in the Snapwin app. Not only must your referred friend install the app but he/she must play puzzle games in the app also.

  1. How do I register myself as a Snapwin Superstar?

Click on the 'Refer & Earn' screen. Click on 'Snapwin Superstar' and then click on the 'Register as Snapwin Superstar' option.

  1. Can I create games in the Snapwin App?

Currently you cannot create any games in the Snapwin app. However, we may bring up this feature in the future.

  1. Can I withdraw the Winning Cash using Amazon Pay/ Paytm?

Go to My Wallet. You can see the 'Withdraw' option near your Winning Cash details. Click on the 'Withdraw' option and you will be redirected to the Withdrawal Page. You can either choose Amazon Pay or Paytm. For the Paytm Users, it is advisable to login to the Snapwin app with your Paytm number to make your withdrawals hassle-free. You can also use UPI apps like Google Pay.

  1. How many withdrawals can be done on a single day?

You can withdraw a maximum of INR 1000 once daily. You can only do one withdrawal on a single day.

  1. Where can I view the status of my exposure meter?

You can view the status of your exposure meter while participating in a game or tournament by clicking on the Game Status. In the Game Status section you can view your live ranking in the dashboard and you can thereby increase your percentage of exposure by rating others' photos correctly.

  1. Can I check my rank in a previous game or tournament participated even after the game or tournament had ended a long time ago?

Sure. We have an option called Game History where you can view the history of all the previous games or tournaments you participated, including the ranks you scored for each game or tournament.

  1. How do I know if any of my friends have earned money after playing games or tournaments in Snapwin App?

You can view the Leaderboard based on the amount of money earned in the All Heroes section of the app. There are three types of Leaderboards based on time namely All-Time, Weekly and Daily. You can click on any of the Leaderboards to see how much your friend has earned.

  1. Which all States are excluded from playing Snapwin tournaments?

The residents of the States of Assam, Telangana, Odisha, Sikkim & Nagaland are excluded from playing Snapwin tournaments.

  1. What is Snapwin Photo Puzzle?

Snapwin photo puzzles are the best & quick ways that can help you earn more in the app. Compared to the normal photo games & tournaments in the app, puzzle games are of small duration with an approximate of 3 minutes to solve once you start the game. After finishing the game you will rewarded with cash prizes corresponding to the ranks displayed on the leaderboard. The more quick you solve the puzzle, the more cash you earn.

  1. What are Snapwin Tournaments?

Snapwin Tournaments are similar to the Snapwin photo games with slight differences. The users only with the tournament codes can enter the tournament. Apart from that there will be Lucky Draws for random 6 top players in tournaments which gives them a chance to bag exciting prizes!

Contact Us

Customer Care| +91 90488 32328

Email| support@snapwin.live

Made with in India

Designed By base-logo

Contact Us

Customer Care| +91 90488 32328

Email| support@snapwin.live